Job Description

**Candidates need to live in the Raleigh/Durham areas, no more than 60 miles outside of Raleigh, NC

The Technical Specialist is a senior-level resource with specialized knowledge and experience in a specific technology. The Technical Specialist has an overall knowledge and understanding of application development and architecture that serves as a strong base for technical expertise in a specific product or program. Demonstrates expertise in conveying technical and functional concepts for a specific technical specialty. Identifies improvements to project standards to achieve high quality services/products. Able to identify best practices and standards for the use of the product. Delivers support and design for industry specific applications that require integration with statewide systems or applications. Interacts with executive level business users or technical experts. May function as a niche technical SME. Advanced experience in the required technical subject matter. Proven experience with a technical specialty across large and complex implementations and systems.

– Additional responsibilities include integrating payment processing, inventory management, and customer-facing tools within a unified cloud platform.
– Support day-to-day implementation tasks for the cloud-hosted POS solution.
– Assist with system configuration, environment setup, and integration testing.
– Coordinate with the vendor on technical requirements, defects, and deliverables.
– Validate data flows, payment processing, and sync processes during project phases.
– Document project configurations, decisions, and technical updates.
– Support field-office rollout activities, testing cycles, and issue resolution during deployment.
This role requires 4+ years of professional cloud experience across providers such as Azure and Amazon Web Services (AWS) including secure data synchronization, performance optimization, and
scalable architecture design.