IA-DOM-DOIT-INTS3 Field Services Support

Job Description

The
Department of Management is seeking a highly skilled Information Technology
Specialist to join our Field Services team. This position serves as a critical
technical resource for regional State of Iowa sites, ensuring that IT systems,
local network infrastructure, and business-specific applications are maintained
at peak operational standards. The successful candidate will balance hands-on
technical troubleshooting with high-level coordination between local business
units and central IT service delivery teams. Submit local candidates – no relocation.

THIS OPPORTUNITY IS ONGOING – CONTRACT WILL RENEW YEARLY ON 7/1

Note: Travel Requirements – Clean driving record over the past 7 years required.
· Mobility: Ability to travel to
various sites within the CRSA region of Iowa. ~100
mi at most/ 1.5 hr drive each way; Early orientation may require more travel,
should settle out at 25%-30%.
· Contractor will need to complete DAS
application/Car Use Agreement and Fuel Pin – Contractor
will use state fleet vehicle for travel.
Essential Functions and Responsibilities
· Regional Technical Support &
Coordination (35%)
o
Provide
timely, day-to-day technical support for site-specific IT systems and
processes.
o
Travel
within the CRSA region to deliver on-site assistance and meet local operational
requirements. No overnight travel required
o
Collaborate
with local and remote IT teams to align technological solutions with specific
business functions.
o
Act
as a primary liaison for business units to support local resources containing
IT components.
·
Endpoint Management & Automation (25%)
o
Manage
and maintain local computer hardware, including peripherals and specialized
site equipment.
o
Ensure
all systems remain secure and functional through routine firmware patching and
security software management.
o
Develop
or modify automation and scripting to improve site-specific efficiency.
o Maintain comprehensive inventory
documentation within the ITSM system. Service Desk
Plus, but other tool use is applicable. SCCM
and Zoho Endpoint Central. Powershell

·
Application & Productivity Support (20%)
o
Manage
desktop productivity suites, ensuring they are accessible and properly patched.
o
Maintain
a functional understanding of site-specific applications, including
installation and ongoing maintenance.
o
Document
site-specific configurations and share knowledge with the Service Management
team.
· Network
Infrastructure & Connectivity (10%)
o
Install
and configure physical networking equipment and media following DOM-DoIT
standards. Cisco and Meraki
o
Monitor
site ICN circuits and external communication circuits to minimize downtime.
o
Communicate
planned maintenance and outage status to site executives and management.
·
Administration & Compliance (10%)
o
Track
all support activities and vendor-related issues via the DOM-DoIT ITSM system.
o
Produce
step-by-step technical documentation and weekly status reports for projects and
tasks.
o
Participate
in on-call rotations and team meetings as required. PRN
– infrequent

Requirements
·
Mobility: Ability
to travel to various sites within the CRSA region of Iowa. Contractor will need
to enter into a car use agreement with DAS.
·
Availability:
Participation in an on-call rotation as necessary to support critical business
functions.
·
Technical
Literacy: Proficiency in ITSM systems, scripting for automation, and network
hardware configuration.
·
Endpoint
Management: Ability to manage, patch, and maintain computer hardware, firmware,
and peripherals (printers, scanners, etc.).
· Network Admin: Proficiency in installing & config
physical networking equipment and monitoring Wide Area Network or external
communication circuits. Hands on installation;
providing troubleshooting information to networking and server administrators;
MS Teams phone experience may be of value
·
Systems
Diagnostics: Expertise in troubleshooting day-to-day technical issues for
IT-specific systems and integrated components
·
ITSM Proficiency:
Experience using IT Service Management (ITSM) systems for inventory tracking,
ticket management, and knowledge base documentation.