Job Description

VDOT is seeking a senior, experienced IT Program Manager to join the Project & Product Delivery portfolio. This position is in Mechanicsville, Virginia.
Candidate will lead and manage Project & Product delivery program team using Agile, SAFe, Waterfall and Kanban methodologies. This includes working with Release Train Engineers (RTEs), Project Managers, and Scrum Masters to ensure delivery of initiatives. Working closely with all stakeholders including the senior leadership, business, cross functional teams and vendors.

This position’s specific responsibilities and duties will include, but are not limited to:
• Oversee initiatives for the program
• Work with business to collaborate and deliver the initiatives
• Oversee work in assigned program to ensure consistent delivery.
• Assign resources to complete initiative planning and delivery.
• Monitor and report deviations to critical path of the initiative
• Define and monitor the control points for the program
• Compliance with VDOT and VITA policies, standards, and guidelines.
• Work with peers and subordinates to define strategic direction for assigned program.
• Be an expert in VDOT and VITA project management procedures and requirements.
• Be an expert in the use of the division core project management tool, Microsoft Project On-Line (POL).
• Establish and maintain Agile Project Management, Scaled, Kanban and Waterfall Project Management frameworks and their supporting practices 
• Monitor initiatives for compliance with established policies and procedures.
• Monitor initiatives to detect risks and issues and escalate as needed to ensure appropriate mitigation is applied to keep the program on-track.
• Guide RTE/SMs and PMs in identifying and managing risks.
• Guide project managers in managing organizational change.
• Guide project managers in defining critical path and managing schedule.
• Guide project managers in managing budget. 
• Define and track the KPI’s for the program

Minimum Qualifications:
• 8 years’ experience leading and managing direct reports. Set direction and strategy for the assigned team
• Ability to manage multiple initiatives simultaneously, ensuring timely delivery and alignment with strategic goals.
• Strong leadership and team management abilities.
• Excellent communication and presentation skills, capable of interacting with stakeholders at all levels.
• Problem-solving mindset with the ability to handle challenges creatively.
• Experience in budgeting and financial management related to product lines.
• Ability to interact effectively with customers and project team members.
• Knowledge of project management tools, methods and practices.
• Ability to communicate effectively orally and inwriting.
• PMP certification.
• Advanced skills using Microsoft Project Professional.
• 10 years’ experience with Waterfall, Scrum, Agile, SAFE and Kanban methodologies.
• 10 years’ experience managing complex projects with multiple workstreams and high organizational change.
• Must be able to quickly and easily adapt to changing priorities, embracing changes to deliver leadership and guidance.
• Strong functional understanding of MS Project, Project Server, SharePoint, Microsoft Teams, Microsoft Planner, Azure DevOps and Power BI
• Ability to assess project risks and issues and determine mitigation required to contain or resolve them. 
• Demonstrated understanding of project portfolio and lifecycle management processes  
• Demonstrated understanding of governance processes, procedures and policies for project management.
• Demonstrated understanding of organizational change.
• Demonstrated understanding of how to manage the project critical path.
• Demonstrated strong facilitation and collaboration skills.
• Demonstrated skills in developing new processes that incorporate best practices and address stakeholder needs.
• Demonstrated ability to create clear and concise written procedural documentation.  
• Ability to articulate thoughts and ideas in support of initiatives that are being newly developed. 
• Ideal candidates would be self-starters who can articulate thoughts and ideas in support of initiatives that are being newly developed.
Preferred Qualifications:
• 10 years’ experience leading and managing direct reports, setting direction and strategy for the assigned team.
• Program Management certification, or PgMp certification from PMI.
• Certified in SAFe (SA, SSM, SASM or RTE).
• 15 years’ experience with Waterfall, Scrum, Agile, SAFE and Kanban methodologies.
• 15 years’ experience managing complex projects with multiple workstreams and high organizational change.

• Ideal candidates would be able to handle ambiguity and drive successful delivery outcomes in a highly matrixed environment.

Job Description

The Program Manager will be responsible for successfully planning, organizing, and motivating a diverse program team throughout development and delivery process including all phases of projects, and for delivery management.

The Program Manager provides leadership and direction to a team responsible for delivering efficient and effective technology initiatives to users. This role ensures all programs are executed in alignment with Tolling’s technology strategy. The Program Manager oversees the development and support of EZPass applications, including implementing application solutions and resolving support tickets. Key operational responsibilities include direct oversight of team performance, promoting continuous improvement, collaborating with peer Program Managers, and planning and executing broader EZPass initiatives. The program delivers services across the full Software Development Lifecycle (SDLC)

RESPONSIBILITIES:
Assist in team development while holding teams accountable for their commitments and removing roadblocks to their work.
Facilitate multi-disciplinary teams in the development of plans, goals, objectives, policies, and procedures for completion of a program.
Oversee and manage execution and/or coordination of day-to-day program activities as required.
Manage working relationships with key stakeholders, including executive management, business management, vendors, program sponsors, suppliers, and technology management.
Set program goals that are consistent with technical objectives and the agency’s overall technology strategy.
Track and communicate a program’s progress from a schedule, cost, and risk perspective to the program team, customers, and program stakeholders.
Collaborate with peer Program Managers on Tolling program projects.
Drive consistent program delivery through the entire program lifecycle, including, execution of procurements, definition of program plans, resourceallocation, management of program risks, scope, and schedule, delivery of value, and well-ordered transitions to operations.
Develop and maintain program plans, task lists, schedules, risks, and status, to include resource allocation and schedules.
Exhibit significant emotional quotient (EQ) in handling program challenges and maintain a positive program culture in line with VDOT’s mission and shared values.
Proven ability to lead, mentor, and develop cross-functional application development teams, including full-time employees and contractors
KNOWLEDGE,SKILLS, AND ABILITIES:
Strong
experience leading the business and IT resources through the discovery and
documentation of business and technical requirements in request for proposal
and statement of requirement formats.

Strong analytical, organizational, and decision-making skills.
Exceptional
interpersonal skills for collaborating and team building.
Exceptional
verbal and written communication skills with the demonstrated ability to
simplify and briefly, succinctly communicate complex issues to multiple
audiences.

Ability to lead others to implement new approaches, systems, structures, and
methods.

Ability to define and balance the competing demands for quality, scope,
schedule, and cost.

Communicate timelines and expectations to technical and business staff.

Ability to analyze and document system processes.

Solid understanding of software development lifecycle models.

Exceptional knowledge of both Agile and Waterfall program management principles
and practices. In addition, the ability to blend them together in the right
proportions to fit a particular program and business environment.

Knowledge of process engineering and re-engineering techniques and practices.
Strong
leadership skills
Proficiency
with cloud platforms (e.g., Azure, AWS) and modern infrastructure practices
Familiarity
with DevOps methodologies, including CI/CD pipelines and version control
systems
Strong
knowledge of Agile, Scrum, and software development lifecycle (SDLC)
methodologies
Demonstrated
ability to manage application lifecycle activities, including maintenance,
enhancements, and modernization initiatives
Experience
leading technical debt reduction and application refactoring efforts
Ability to
ensure high levels of application performance, scalability, reliability, and
security
Working
knowledge of security standards, regulatory requirements, and compliance
frameworks (e.g., PCI)
Experience
supporting internal and external audits and implementing IT governance best
practices
Strong
analytical, problem-solving, and decision-making skills, with the ability to
drive continuous improvement and innovation
QUALIFICATIONS

The candidate must have a minimum of 5 years of experience managing people and
large programs and a bachelor’s degree.
Fluency in MS
Office tools such as Microsoft Project, Visio, and Office required.
Experience with
Program Management Office methodologies and practices is highly preferred.
PMP
Certification preferred
Tolling Experience preferred