Job Description

Local candidates only (Central Indiana)

Builds
strong, trust‑based relationships with stakeholders, navigates challenging
conversations with confidence, and communicates progress and tradeoffs clearly
to senior leadership.

OVERVIEW

The
Business Systems Analyst (BSA) plays a critical role in enabling successful
digital transformation across INDOT. While technical proficiency is important,
success in this role depends heavily on strong interpersonal, communication,
and relationship‑building capabilities. BSAs partner closely with internal
stakeholders, product owners, subject‑matter experts, and technical teams,
often navigating ambiguity, facilitating consensus, and guiding teams toward
shared outcomes. This position requires a candidate who can listen actively,
communicate clearly, negotiate effectively, manage expectations thoughtfully,
and build trust across diverse groups.

POSITION
DESCRIPTION

The
Business Systems Analyst works at the agency enterprise level to lead IT and
data systems analysis efforts while building strong organizational alignment
across business, technology, and leadership groups.

This
position reports directly to the Business Analysis Director on the Digital
Transformation team and is responsible for:

1. Developing and maintaining strong, trust‑based
   relationships with stakeholders across INDOT to ensure alignment,
   collaboration, and effective communication of technology and data‑driven solutions that address critical organizational
   challenges.
2. Serving as the business relationship manager for
   specialized functional/business areas, providing strategic guidance,
   leading tough conversations when needed, and helping drive effective
   organizational change.
3. Building productive partnerships with IT and data
   practitioners, including the Data Governance Manager, IT Project Managers,
   and QA Testers, to develop detailed, requirements that enable teams to
   deliver effective technology and data solutions.
4. Managing expectations across stakeholders, peers,
   vendors, leadership, and technical teams to ensure alignment, constructive
   dialogue, and smooth delivery throughout the project lifecycle.
5. Leading and facilitating discovery sessions,
   workshops, and discussions to deeply understand business processes, pain
   points, and desired outcomes.
6. Serving as the bridge between business and technical
   teams by translating complex concepts and ambiguous needs into clear,
   actionable requirements and user stories that align business objectives
   with technical feasibility.
7. Leading efforts to improve systems and processes by
   identifying root causes, mediating conflicting priorities, and breaking
   down silos to drive integrated, consensus‑based solutions through
   influence, collaboration, and strategic negotiation.
8. Collaborating with cross‑functional teams to plan and
   advance full interoperability across INDOT systems, data, and processes.
9. Supporting digital transformation strategic planning
   and leading effective change management by helping stakeholders understand
   system impacts, workflow changes, and the organizational shifts needed for
   successful adoption.
10. Following established governance practices and actively
    promoting their adoption across the organization.