Job Description

The max rate for this position is $104.91/hour.

NCDIT-T Web Services ECM is seeking a Technical Specialist –
Mid-Level to support the NCDOT’s Permits and District Offices’ business
processes as a solution design lead.

The contractor will design, support, and continuously
improve the SharePoint and web-based solutions that power the Permits and
District Offices tools — including translating business requirements into
well-defined user stories, prototyping and building the Permits (virtual/help)
agent and related workflows, testing and debugging deliverables, and training
users on new processes and systems. This role functions in a lead capacity for
the design and ongoing enhancement of these tools, consulting directly with
business clients to re-engineer and streamline their processes.

The ideal candidate has 8+ years of relevant experience and
proven expertise as a Business Analyst/Solution Designer working with custom
SharePoint solutions, Power Platform workflows, and enterprise-level content
management. Success requires advanced skills in business process
re-engineering, requirements translation, Software Development Life Cycle/Agile
methodology, quality assurance, and system integration, along with the ability
to independently lead the design, support, and continuous improvement of
mission-critical tools and to provide direction and mentorship to junior-level
technical staff with minimal supervision. Familiarity with NCDOT’s Permits,
District Offices, and Transportation Life Cycle business processes is critical
to perform at this level.

Key Responsibilities:

• Designs and builds custom SharePoint and
  web-based solutions for the Permits and District Offices tools.
• Gathers requirements from business clients and
  translates them into user stories for the Development Team.
• Prototypes, tests, and debugs applications and
  processes, including the Permits virtual/help agent.
• Prioritizes and tracks work items to ensure
  timely, high-quality delivery.
• Re-engineers business processes and identifies
  quick wins for District Offices and legislative fee prep.
• Tests deliverables and develops training
  materials and documentation for new processes and systems.
• Leads and mentors junior-level technical staff,
  providing direction, guidance, and oversight on design and development tasks.
• Supports and continuously improves the live
  Permits and District Offices tools across stakeholders, developers, and end
  users.

Preferred:

• Demonstrated success in balancing customer needs with organizational policies, constraints, and project goals
• Experience in providing technical guidance and mentorship to junior technical staff
• Knowledge of NCDOT Permits processes and District Office operations
• Knowledge of NCDOT’s Transportation Life Cycle business processes