DCA Senior BA – Workday Benefits Integration Support

Job Description

*Local Candidates Only 

SENIOR BUSINESS ANALYST –
WORKDAY BENEFITS INTEGRATION SUPPORT

Workday ERP / Benefits
Provider Integrations

Position Overview

We are seeking an experienced
Senior Business Analyst to support stabilization and troubleshooting of
integrations between Workday and external benefits providers. The analyst will
serve as a bridge between business stakeholders, Workday functional and technical
teams, integration developers, and benefit provider teams.

The primary focus is to trace
issues across multiple integrations and determine whether observed behavior is
caused by source data, Workday configuration, benefit or retirement plan
configuration, integration logic, transaction processing, or expected system
behavior. This role requires a hands-on analyst who can investigate issues
across system boundaries and drive them toward resolution.

Key Responsibilities

• Analyze
  and troubleshoot Workday-to-benefits-provider integrations and the data
  exchanged between systems.
• Trace
  employee lifecycle, benefits, and payroll-related transactions end-to-end,
  including hires, transfers, job changes, compensation changes, payroll
  events, terminations, and other transactions affecting benefit
  eligibility, enrollment, contributions, or reporting.
• Investigate
  reported discrepancies and determine the root cause: data issue, Workday
  configuration, benefit plan configuration, integration logic or mapping,
  timing or processing issue, provider-side processing, or expected system
  behavior.
• Review
  integration outputs, inbound and outbound files or messages, logs,
  reports, Workday transactions, and provider responses to identify where an
  issue originates.
• Work
  with benefits and retirement subject matter experts to understand
  applicable business rules, expected results, and business impact.
• Collaborate
  with Workday functional teams, developers, integration teams, benefit
  providers, vendors, and other stakeholders to validate findings and
  implement or recommend corrective actions.
• Document
  root-cause analysis, findings, business rules, and recommended resolutions
  in a format that can be understood by both technical and business
  audiences.
• Help
  distinguish true defects from situations in which systems are operating as
  configured but the resulting behavior, business rule, or data relationship
  was not previously understood.
• Develop and maintain end-to-end data flow diagrams showing how key employee, payroll, retirement, and benefits transactions move through Workday integrations to external benefits providers.

Required Qualifications

• Demonstrated
  experience as a Business Analyst supporting HCM ERP implementations,
  production stabilization, or complex system integrations.
• Strong
  analytical and troubleshooting skills, with the ability to follow data and
  transactions across multiple systems and organizations.
• Experience
  analyzing integration data, mappings, transformation rules, logs, reports,
  or similar technical artifacts.
• Ability
  to understand complex business processes and translate business questions
  into specific technical or functional investigations.
• Strong
  communication skills and the ability to explain complex findings clearly
  to both technical and non-technical stakeholders.
• Ability
  to work independently, organize multiple issues, identify patterns,
  coordinate across multiple teams, and drive problems to resolution.

Preferred Qualifications

• Workday
  experience, particularly with integrations, HCM, Benefits, Payroll, and
  employee lifecycle transactions.
• Experience
  supporting integrations with benefits providers, retirement systems,
  pension administrators, insurance carriers, payroll-related vendors, or
  similar external partners.
• Experience
  with retirement or pension benefit administration, including retirement
  benefit system configuration, plan eligibility rules, contribution
  processing, or related ERP benefit configuration.
• Familiarity
  with APIs, web services, middleware, integration platforms, XML/JSON,
  flat-file integrations, or data transformation concepts.
• Experience
  supporting Workday or another large ERP platform during implementation,
  post-go-live stabilization, or production operations.

Expected Deliverables

• Root-cause
  analysis and resolution recommendations for reported integration issues.
• Clear
  documentation of data flows, transaction behavior, system dependencies,
  and relevant business rules.
• Issue
  tracking and status updates for assigned integration problems.
• Validation
  of fixes and confirmation that corrected transactions produce the expected
  results across Workday and the applicable benefit provider.
• Recommendations
  for configuration, integration, process, or data changes where
  appropriate.
• Identification
  of recurring issues or patterns that may require broader configuration,
  integration, or process changes.
• End-to-end data flow diagrams for the integrations and business transactions within scope.