DHHS Salesforce Senior Business and Technical Specialist

March 13, 2023
$0 - $85 / hour

Job Overview

  • Date Posted
    March 13, 2023
  • Offered Salary
    $0 - $85 / hour
  • Expiration date
    March 17, 2023
  • Job Status
  • Requisition ID
  • Working Type
  • Duration
    12 Months and 5 Days
  • Interview Type
    Webcam Interview Only
  • Work Address
    Dix Campus, Raleigh

Job Description

The North Carolina Department of Health and Human Services requires the services of a senior business and technical specialist to support business case analysis, process reengineering, requirement gathering activities and assist with Tier-3 support for the COVID vaccine project(CVMS). The CVMS solution is developed based on Salesforce platform and using agile methodology.

Responsibilities include:

• Build Business, stakeholder, solution, and transition requirements
• Prepare and maintain documentation and artifacts including analysis, reports, and user documentation in accordance with PMO PM and BA methodology
• Works with Project Managers, Portfolio Managers, developers, and end users to ensure application designs meet business requirements
• Provide business analysis deliverables as input to the procurement documents and assist in writing the procurement documentation as required
• Perform functional, integration testing UAT support, including developing test scenarios and cases
• Support required system go-live activities
• Creating User stories and acceptance criteria and authors other Agile documents and deliverables
• Triage and resolve assigned tickets in timely manner with high quality, which may require engaging directly with providers and recipients
• Develop and expand Salesforce skills to enable resolution of tickets across wide range of issues
• Use ServiceNow to manage assigned tickets through resolution, including documenting steps taken during resolution and assigning tickets to other teams as needed for triaging and resolution
• Escalate potential CVMS defects or enhancements to Tier-3 Support Lead

• Demonstrated experience participating in the documentation of functional requirements and technical specifications for existing and new applications
• Strong writing and communication skills and can build relationships with both their team members and clients
• Results-oriented individual with a very strong work ethic and must be able to demonstrate excellent negotiation, communication and problem-solving skills
• Ability to work with customers as a member of cross-divisional work groups and maintain positive and productive relationships with customers, peers, and superiors
• Ability to act independently with sound business judgment and thrive in environment with diverse communication styles
• Ability to prepare and present oral and written documents clearly and concisely
• Exhibit comprehensive knowledge of the work requirements demonstrated by an in-depth understanding and use of advanced principles, theories and practices associated with Business Analysis and PMI PMBOK® Guide and Standards
• Experience working with customers to advise on strategies, alternatives and the implications of specific application customization and interface designs
• Possess a high-level understanding in the areas of application programming, database and system design
• Ability to manage complex assignments with multiple work streams and aggressive (and sometimes competing) timelines
• Understanding of Software Development Lifecycle (SDLC) concepts and process
• Knowledge of and experience with IT Service Management best practices and principles
• Experience with Microsoft Office Suite (MS Word, EXCEL, PowerPoint, Visio) and Microsoft Project
• Must have experience as a business analyst on a Salesforce implementation project
• Must have proficiency in agile, scrum, and kanban software tools
• Extensive understanding of SharePoint end user experience, sites, libraries, lists and groups
• Salesforce certifications and Experience using ServiceNow preferred

Responsibilities and required skills

Extensive knowledge of business system analysis techniques and testing methodologies (7 years)
Demonstrated experience in gathering business requirements and development of business rules and process flow (7 years)
Proven experience with business process design, definition and/or re-design. (7 years)
Experience with Business Analysis methodologies and problem solving (7 years)
Ability to utilize Microsoft Office Suite (MS Word, EXCEL, PowerPoint, Visio) Microsoft Project (7 years)
Excellent communication skills (both verbal and written) (7 years)
Experience in development of procurement related documents including RFP and evaluation criteria. (5 years)
Demonstrable analytical skills and an attention to detail. (7 years)
Experience working for State government (7 years)
Healthcare related experience (5 years)
Demonstrated experience with both waterfall and agile projects (7 years)
Experience with Jira or other tools (5 years)
Experience with Salesforce deployments with multiple clients (3 years)

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