FL-DBPR-Doral-CTMH-Compliance Officer

Job Description

FL-DBPR-Doral-Condominiums, Timeshares and Mobile Homes – Compliance Officer

Position: Pay Rate: $38.14hr / Vendor Rate: $49.58hr

WORK ENVIRONMENT: Professional office, business casual, cubicle

CANDIDATE RESPONSIBILITIES:

** Contact constituents/complainants to discuss the details of the
complaints that are filed.
** Read state statute and compare with complaints to analyze the issue.
** Communicating with the public, so good customer service skills are a MUST.
** Advise complainant of the Division’s jurisdiction and that the case is being closed and for what reason.
** Provide any resources or referrals, as appropriate.
** Send
a written correspondence to the complainant once approved by the supervisor.
** Close
the case out by adding the appropriate codes/activities/statues in Versa.
** Document the actions in the OnBase system.

CANDIDATE REQUIRED SKILLS:

** Communicate verbally and in writing appropriately
** Read and interrupt Florida statutes
** Previous experience working with the public in a professional work environment
** Exceptional organizational skills
** Commit to the project time line