GA DHS Systems Support Technician 1

Health & Human Services, IT
Atlanta, Georgia
March 7, 2023
$0 - $0 / hour
Contract

Job Overview

  • Date Posted
    March 7, 2023
  • Location
    Atlanta, Georgia
  • Offered Salary
    $0 - $0 / hour
  • Expiration date
    March 10, 2023
  • Job Status
    Open
  • Requisition ID
    705781
  • Working Type
    Hybrid
  • Duration
    3 Months and 5 Days
  • Interview Type
    Web Cam Interview Only
  • Work Address
    47 Trinity Ave

Job Description

Must be local to Metro Atlanta
*PLS do NOT submit candidates previously submitted to #702420

Job Summary:
1. Serve as high level approver for specialized ServiceNow requests
2. Confirm requests meet approval criteria and asset management requirements
3. Inform submitters of proper requests required for desired services
4. Work closely with NTT Service Technicians and Business Application & Technology staff to
5. Provide some guidance for resubmitting ServiceNow requests correctly
6. Review and update ServiceNow CMDB and DHS Asset Management inventories
7. Promote asset management concepts and best practices
8. Help facilitate Division office supply orders using state purchasing processes and procedures
9. Address and escalate ServiceNow issues affecting daily operations
10. Promote asset management concepts and best practices engaging user participation
11. Update DHS Asset Management and ServiceNow inventories
12. Pursue offboarded user hardware and wireless equipment returns
13. Help track large scale technology product deliveries for Special Projects
14. Work closely with internal and external clients to ensure overall success of Unit operations
15. Identify hardware trends and report inventory discrepancies
16. Maintain daily inventory summaries and weekly reports in MS Teams
17. Provide status updates to Unit Manager

Qualifications:
•High school diploma or GED AND One year of experience, which included report writing and data collection, tabulation, computation and analysis.

• ServiceNow experience
• hardware asset management knowledge

Responsibilities and required skills

High school diploma or GED (0 years)
Experience, which included report writing and data collection, tabulation, computation and analysis. (1 years)
ServiceNow experience (1 years)
• Proficiency with Microsoft Excel and MS Teams (1 years)
• Detailed oriented and exceptional critical thinking skills (0 years)
Strong work ethic, interpersonal, and communication skills (0 years)
• Proven ability to work independently and within a target driven cohesive team environment (0 years)
• Ability to multitask in a fast-paced environment (0 years)
Non-technical business administrative support (6 years)

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