Job Description

State Agency: Georgia Dept. of Transportation

Job Summary:

Under limited supervision, coordinates, designs, and secures computer databases to store, track, and maintain a large volume of critical business information. Serves as highest advanced-level subject matter expert, providing authoritative guidance for professional staff. May also serve in a lead role. Collaborate with cross-functional teams to automate monitoring, troubleshoot performance bottlenecks, and research for Root Cause Analysis (RCA) across hybrid, multi-cloud, and microservices architectures. This is for the INET Program.

– Monitoring &
Observability:

– Configure, maintain,
and optimize monitoring solutions using Dynatrace.

– Enable end-to-end
visibility across infrastructure, systems, and applications.

– Develop dashboards,
alerts, and health checks to ensure system health and reliability.

– Monitor service
performance and availability and set alert thresholds to minimize false
positives.

– Infrastructure Systems
Monitoring:

– Monitor Windows/Linux
servers, virtual environments, and cloud platforms (AWS, Azure, GCP).

– Support monitoring of
databases, middleware, and network components.

– Collaborate with
infrastructure and cloud teams to identify trends and capacity needs.

– Proactively identify
and resolve issues before they impact production.

– Application Monitoring:

– Use Dynatrace to
monitor application performance and transaction flows.

– Support synthetic
monitoring and real user monitoring.

– Work closely with
application teams to ensure comprehensive monitoring coverage.

– Assist in
troubleshooting performance issues at both the application and system
level.

– Incident Support:

– Participate in incident
response efforts related to performance and availability.

– Provide monitoring
insights during troubleshooting and root cause analysis.

– Identify and close
monitoring gaps.

– Continuous Improvement:

– Enhance monitoring
standards and documentation.

– Recommend improvements
to monitoring configurations and alert strategies.

– Support integration of
monitoring tools with IT Service Management (ITSM) platforms.

Requirements:

– Education: Bachelor’s degree in information systems, Computer Science, or equivalent experience.

– Experience:

– 5+ years in systems
engineering, infrastructure support, or monitoring roles.

– 5+ years of hands-on
experience with Dynatrace or similar APM tools.

– Technical Skills:

– Knowledge of
Windows/Linux servers, virtualized environments (VMware), and cloud
platforms (AWS, Azure, GCP).

– Basic networking
understanding (DNS, TCP/IP, load balancing).

– Experience with
scripting or automation tools like PowerShell or Bash (preferred).

– Familiarity with
Kubernetes or container monitoring.

– Experience with ITIL
practices and regulated industries (e.g., healthcare, financial
services).

– Soft Skills:

– Strong troubleshooting
and analytical skills.

– Effective communication
and collaboration across teams.

– Detail-oriented with a
proactive mindset.