Help Desk Analyst

IT
New York City
March 27, 2023
$30 - $35 / hour
Contract To Hire

Job Overview

  • Date Posted
    March 27, 2023
  • Location
    New York City
  • Offered Salary
    $30 - $35 / hour
  • Expiration date
    October 16, 2023
  • Job Status
    Active
  • Requisition ID
    13681096
  • Duration
    6 Months and 2 Days
  • Work Address
    P-1 HEARST TECHNOLOGY, INC. 300 WEST 57TH STREET NEW YORK NY 10019 United States

Job Description

ONSITE

• Position requires 3+ years of experience in the field of IT Service Desk or user Support • Experience with PC/MAC OS and server platforms, Active Directory, SCCM, Casper, and Windows/MAC desktop applications is essential • Experience with Desktop computer hardware, printers, and peripherals • Experience with Mobile Device Support (Windows, IOS, Android) •Understanding of basic Networking protocols• Exceptional oral and written communication skills

Job Summary: An Ideal candidate should have the ability to deliver technical customer support over several channels such as phone, live chat, in-person, email, request portal for a call center environment; identify, troubleshoot and resolve a wide range of technical computer-related problems; make the distinction between level one and level two end user problems; master new computer technology; maintain cooperative working relationships; demonstrate sensitivity to, and respect for, a diverse population.

Responsibilities and required skills

Help Desk Analyst

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