Helpdesk Analyst

February 2, 2023

Job Overview

  • Date Posted
    February 2, 2023
  • Location
  • Expiration date
    April 3, 2023

Job Description



  • Service Desk Agent  is responsible for supporting the end-user community at the Keck Medicine of USC hospitals and clinic locations.
  • Support inbound customer service, help desk, and technical support.
  • In this role, the job seeker will handle inbound calls, and troubleshoot basic technical issues.
  • Candidates should be natural problem solvers who continuously strive to provide excellent customer service and extraordinary customer satisfaction.
  • High School Diploma
  • Associate’s Degree in a related field is preferred.
  • We ask that you emphasize to your team that this position is entirely performed over the phone and clear communication is absolutely key!!!
  • Longevity in work history in recent years
Responsibilities and required skills


Required Skills:

  • Must-Have 1 - 2 Years' experience in a Call Center Environment in an IT HELP DESK
  • Documentation experience of all inbound calls tickets are tracked in Service Now
  • Must demonstrate excellent customer service and written & verbal communication skills. triage, track & monitor ticket progress per required SLA & follow escalation procedures.
  • Must demonstrate the ability to learn quickly and adapt to new & changing environments along with the willingness to take on additional responsibilities.
  • Must be able to work both independently and cooperatively in a team setting as needed and follow up toward the successful completion of assigned tasks

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