IA-CR-INTS3-Oracle CC&B Utilities Engineer

Job Description

Experience with Oracle-based applications, specifically Customer Care & Billing (CC&B) and Oracle Analytics Publisher.is REQUIRED for this position. Preference for contractors to work onsite, and those willing will get first consideration; however, client may consider hybrid. Please limit submittals to local/regional resources.

Essential Duties and Responsibilities:
The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by employees in this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description.

– •Designs, documents, and implements new Enterprise application solutions within the IT environment for the Utilities department.
– •Provides ongoing support, maintenance, and enhancements to existing and new software applications.
– •Performs troubleshooting of infrastructure systems affecting application performance.
– •Creates and maintains detailed application/program documentation.
– •Contributes to reviewing and implementing IT application-based policies, procedures, and standards.
– •Collaborates with cross divisional team members to perform root cause analysis of complex problems.
– •Consults with internal team/management/vendors to discuss security issues for both short term projects and long-term department security initiatives.
– •Works with vendors and business users to develop and implement software integrations.
– •Analyzes users’ business requirements in the development and modification of computer systems.
– •Coordinates and assists in planning and feasibility/requirements analysis to determine the viability for proposed systems.
– •Troubleshoots and implements for non-enterprise applications and solutions.
– •Assists in writing technical specifications ensuring that information dissemination meets the standards of quality for systems development.
– •Performs related work as required.

Required Education and Experience:

– •Bachelor’s Degree in Information Technology, Computer Science, or related field and
– •Seven (7) to ten (10) years’ experience working with and maintaining enterprise level computer applications OR
– •An equivalent combination of education and/or experience (i.e., one year of relevant full-time experience may substitute for one year of education).
– •Excellent written, verbal, and interpersonal communication skills.
– •Experience with Oracle-based applications, in particular Customer Care & Billing and Oracle Analytics Publisher.
– •Proficiency with Microsoft Office and Visio.
– •Ability to work collaboratively with diverse populations.

Desired qualifications

– •Experience with process design, logical workflow analysis and design.
– •Experience with in-depth configuration, code, analysis, and output.
– •Extensive experience with Oracle and Oracle-based technologies.
– •Experience with Utilities in both support and processes.
– •Extensive experience troubleshooting problems and root cause analysis.

COMPETENCIES FOR SUCCESSFUL PERFORMANCE OF JOB DUTIES
Knowledge of:

– •Computer systems and analysis of computer programs.
– •Systems analytical practices and procedures.
– •Server and network operating systems
– •Project management principles

Skills in:

– •Managing multiple projects and deadlines; communicating delays.
– •Peer review and mentoring.
– •Assigning, prioritizing, monitoring, and reviewing work assignments.
– •Communicating effectively with internal and external stakeholders using both technical and non-technical language.
– •Attention to detail.

Ability to:

– •Maintain a high degree of confidentiality with sensitive information; maintain the confidentiality of information and professional boundaries.
– •Train and instruct others, including systems and user-support personnel.
– •Evaluate vendor software for compatibility withcity-wide computer systems.
– •Respond to IT on-call emergencies.
– •Assess problematic issues and make appropriate judgment to correct issue.
– •Work cooperatively and maintain effective working relationships.