IA-CR-ITS1-Infrastructure Technical Specialist

December 15, 2023
$0 - $0 / hour

Job Overview

  • Date Posted
    December 15, 2023
  • Offered Salary
    $0 - $0 / hour
  • Expiration date
    June 30, 2024
  • Job Status
    Open
  • Requisition ID
    725724
  • Working Type
    Onsite
  • Duration
    6 Months and 0 Days
  • Interview Type
    In Person Only
  • Work Address
    101 1st St SE, Cedar Rapids, IA 52401

Job Description

Overview:
The Infrastructure Technical Specialist (INTS) is a senior level resource with specialized knowledge and experience in specific technologies. The INTS has an overall knowledge of IT infrastructure and architecture that serves as a strong base for technical expertise in a specific product or program.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description.

• Collaborate with IT, County management and leaders to assess near- and long-term network capacity needs with financially sound solutions.
• Create and maintain documentation as it relates to network configuration, network mapping, processes, and service records.
• Work with inter-agency organizations, state and local agencies, and associated organizations to design connectivity and security solutions.
• Assist Network Architect in developing, implementing, and maintaining policies, procedures, and associated training plans for network administration, usage, and disaster recovery.
• Manage the design, implementation, documentation and support of the printer environment, resources needed, and management of software application associated with system
• Manage the design, implementation, documentation and support of the camera environment, resources needed, and software application associated with system
• Manage the design, implementation, documentation and support of the audio/visual environment, resources needed, and management of software application associated with system
• Support and assist with architecture behind LANs, WANs, wireless networks, UPSs, and other related network hardware solutions
• Conduct research on network products, services, protocols, and standards to maintain compliant with security standards in the networking industry
• Oversee new and existing equipment, hardware, and software upgrades.
• Interact and negotiate with vendors, contractors, and partner agencies to secure network products and services.
• Configure networks to ensure their smooth and reliable operation for fulfilling business objectives and processes.
• Research and review new technologies and advancements in network applications and resources
• Stay current on security trends that are applicable to securing the environment; including but not limited to patches and vulnerability assessments
• Define and document best practice procedures for implementation and maintenance of the environment
• Monitor network performance, troubleshoot problem areas and respond in a timely manner as needed.
• Oversee installation, configuration, maintenance, and troubleshooting and video and printer hardware and software solutions.
• Monitor and ensure network connectivity for systems reliant on network access
• Practice network asset management, which includes the maintenance of network component inventory, lifecycle of product inventory, contract renewals and technical specifications documentation.
• Monitor and test network performance and provide network audit statistics and reports.
• Participate in managing all network security solutions and provide recommendation for necessary improvement
• Perform network and security audits
• Participate in training and seminars as it relates to necessary KSAs

MINIMUM ENTRANCE QUALIFICATIONS
Education and Experience

• University degree in computer science or related fields and/or 5 – 7 years equivalent work experience.

Licenses or Certifications
• Certifications in Cisco, VMware, or other relevant are beneficial, but not required.

COMPETENCIES FOR SUCCESSFUL PERFORMANCE OF JOB DUTIES

Knowledge of:
• Proven experience and success with LAN, WAN, WLAN, and WWAN design and implementation.
• Proven experience with network capacity planning, network security principles, and general network management best practices.
• Strong, hands-on technical knowledge of core technologies, including Cisco, Microsoft, FortiNET, and Meraki.
• Knowledge of Cisco VOIP technologies.
• Knowledge of video software, retention requirements and back up support solutions
• Knowledge of audio/visual configurations and technologies
• Working technical knowledge of current network hardware, protocols, and Internet standards.
• Excellent hardware troubleshooting experience.
• Competence with testing tools and procedures for voice and data circuits.
• Good understanding of the organization’s goals and objectives.
• Knowledge of applicable data privacy practices and laws.

Skill in:
• Customer service
• Written and verbal communications
• Collaboration and teamwork

Ability to:
• On call availability
• Research, recommend and purchase the correct equipment
• Problem solve and show a technical ability
• Always remain professional and courteous
• Work respectfully in a diverse and inclusive environment

Responsibilities and required skills

• Proven experience and success with LAN, WAN, WLAN, and WWAN design and implementation. (0 years)
• Proven experience with network capacity planning, network security principles, and general network management best practices. (0 years)
• Strong, hands-on technical knowledge of core technologies, including Cisco, Microsoft, FortiNET, and Meraki. (0 years)
• Knowledge of Cisco VOIP technologies. (0 years)
• Knowledge of video software, retention requirements and back up support solutions (0 years)
• Knowledge of audio/visual configurations and technologies (0 years)
• Working technical knowledge of current network hardware, protocols, and Internet standards. (0 years)
• Excellent hardware troubleshooting experience. (0 years)
• Competence with testing tools and procedures for voice and data circuits. (0 years)
• Good understanding of the organization’s goals and objectives. (0 years)
• Knowledge of applicable data privacy practices and laws. (0 years)