Job Description

We are seeking a Business Analyst to support service management initiatives, ideally with experience in ITSM and familiarity with ITIL practices (ITILv4 certification preferred but not required).
The BA will play a key role in supporting and documenting the following business processes:
– Statewide and agency-specific service request workflows
– Change management procedures for DoIT staff, including expansion of change and configuration management practices
– CMDB relationship mapping for Configuration Items (CIs) tracked within the system
– Definition and documentation of Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) for both agencies and DoIT departments
– Identification and documentation of integration needs between ITSM processes and other DOM/DoIT business systems
– Gathering requirements for dashboards and reporting to support agency visibility and performance tracking
– Supporting QA testing efforts, including documentation and execution of test cases for various ITSM processes
This role requires strong analytical and communication skills, as well as the ability to collaborate across technical and business teams to ensure successful implementation and adoption of ITSM processes.

The Division
of Information Technology (DOIT) provides adaptable, secure, and cost-effective
technology services and solutions. We manage all IT assets, projects and
resources, and we deliver technology and expertise to support Citizens of Iowa
and their families every day. This includes consistently delivering top tier
performance and value to citizens as a trusted partner and services provider.

DoIT is
committed to the pursuit of creative and innovative solutions that enable our
Agency to help Iowans achieve healthy, safe, stable and self-sufficient lives
through the programs and services we provide. We strive for an IT culture that
identifies the newest, most effective solutions through discovery, open
discussion and collaboration. We have fun together, care about each other and
take pride in the solutions we provide. We believe in continuously optimizing
our processes, refining our solutions and improving ourselves to the benefit of
the Iowans we serve.

If you are
passionate about applying your creative and innovative architecture strategies
and approaches across the Division of Information Technology enterprise, then
this is the role for you!

Responsibilities
of business analyst role include but are not limited to:

•
work
directly with the business and technical teams to gather and document
requirements for various Iowa systems and programs.

•
Creating,
presenting and maintaining user stories, acceptance criteria, demo expectations
and design documents in DHS defined systems.

•
Creating/documenting,
tracing, maintaining, prioritizing, and assessing changes to business processes
and the associated requirements

•
Working
closely with key decision makers, systems owners and end users in support of
core processes and critical business objectives

•
Conducting
research to obtain data, analyzing problems to advise and recommend solutions

•
Querying
and analyzing data to determine solutions, such as installation of alternate
methods and procedures, changes in processing methods and practices, or
redesign of products or services

•
Advising
client or department heads on alternate methods of solving needs or problems,
and recommending specific solutions

•
Working
within an agile methodology framework with a focus on delivering value and
adjusting rapidly to produce the most effective outcome

•
Working
closely with all IT organizations and driving projects to successful completion

A
successful candidate for this role is expected to possess the following skills
and experience:

•
Excellent
interpersonal, verbal and written communication skills and the ability to
interact with a diverse group of team members, including executives, managers,
IT professionals, and subject matter experts

•
Experience
in process mapping, group facilitation, data gathering and analysis, and phases
of project life cycle (requirements gathering, design, development, deployment,
training, and measuring effectiveness.)

•
Experience
delivering software as part of an agile delivery team

•
Strong
ability to work effectively within time constraints, changing priorities, and
independently

•
Proficient
in Microsoft Office Suite including Excel, Word, PowerPoint and Visio

•
Experience
with requirement gathering software such as Azure DevOps, TFS, JIRA, or RTC.

•
Analyze
business strategy and user needs, document specifications, and translate
business objectives into proper system requirement specifications

•
Guide
business customers through business case development for new
applications/functionality, including cost / benefit analysis and risk / impact
analysis

•
Understanding
of how to deliver value through realizations of benefits, avoidance of cost,
identify new opportunities and modernizing the organization

•
Focus
on continuous improvement for both the business process and the underlying
technologies and system support

•
Strong
ability to decompose complex

Skills –
minimum of 5 years of experience

•
Ability
to effectively prioritize and execute tasks while under pressure

•
Ability
to ensure that user expectations are met during the testing process

•
Ability
to identify and analyze suitable opportunities for test automation

•
Ability
to prioritize and manage multiple projects, and project activities,
simultaneously, while meeting established deadlines.

•
Create
and execute test plan

•
Analyzes
and verifies requirements for completeness, consistency, comprehensibility,
feasibility, and conformity to standards.

•
Azure
DevOps (ADO), Atlassian’s Jira, IBM’s Rational Team Suite (RTC).

•
Business
process definition, requirements definition, and development and support of
integrated business applications

•
Communicates
changes, enhancements, and modifications of business requirements — verbally or
through written documentation

•
Demonstrate
strong verbal and written communication skills

•
Knowledge
of business process analysis, techniques, design, and development

•
Requirements
and Use Case documentation