IA-DOM-IVRS-NE2-Technology Support Specialist

Job Description

The Iowa Workforce Development, Division of Vocational Rehabilitation Services (IWD-VRS) is seeking a dedicated Desktop Support Technician to join the IVRS IT Help Desk team. This position will provide Tier 1 and Tier 2 support to IVRS staff and leadership, assisting with technical issues, communicating with non-technical users, and escalating issues as needed. The role includes software installation, computer imaging, and other related IT tasks.
Key Responsibilities:
– Provide desktop/laptop/thin client support both desk-side and remotely.
– Install, patch, and troubleshoot Windows 7/10.
– Troubleshoot issues with Microsoft 2019 and Office 365 products.
– Configure and troubleshoot Windows networking (TCP/IP).
– Escalate issues to next-level support or management as appropriate.
– Troubleshoot issues with Microsoft Edge and Google Chrome.
– Provide support using remote tools.
– Install and troubleshoot a variety of in-house developed and third-party software.
– Troubleshoot desktop and network printer issues.
– Support Google Workspace products.
– Support Apple devices (iPad, iPhone).
– Understand and support Microsoft Active Directory (client-side).
– Implement hard drive encryption, preferably using Bitlocker and McAfee.
– Modify system registry as needed.
Qualifications:
– Required Experience:
– 4 years of experience in PC support (desktop/laptop/thin client).
– 4 years of experience with Windows 7/10 installation, patching, and troubleshooting.
– 4 years of experience troubleshooting Microsoft 2019.
– 4 years of experience with Windows networking (TCP/IP) configuration and troubleshooting.
– 4 years of experience escalating issues to next-level support/management.
– 4 years of experience troubleshooting Microsoft Edge and Google Chrome.
– 4 years of experience providing support with remote tools.
– 4 years of experience installing and troubleshooting a variety of software.
– Experience in support of Microsoft Office 365 products.
– Experience in Apple device support (iPad, iPhone).
– Thorough understanding of Microsoft Active Directory (client-side).
– Experience with hard drive encryption, preferably Bitlocker and McAfee.

– Desired Experience:
– Ability to troubleshoot desktop and network printer issues.
– Experience with Google Workspace products.
– Ability to modify the system registry.

– Education:
– Preferred: 4-year degree or equivalent technical study.

– Certifications:
– Industry certifications (A+, Network+, MCP, etc.)

Communication:
– The candidate must have strong communication skills to effectively liaise with IT staff and non-technical users, ensuring timely execution of tasks.