IN-DOR-Tax Call Center Rep.

Job Description

Call Center Job Description.

Responsibilities include:

·
Enjoys Learning about a variety of Department of
Revenue tax procedures, including tax filing and payment requirements.

·
Provide best-in-class customer service by phone
and in written correspondence in a fast-paced call-center environment.

·
Apply knowledge acquired in training and
utilizes resources to analyze and problem-solve.

·
Respond to a variety of tax inquiries.

·
Access data utilizing basic computer skills.

·
Communicate professionally using correct
grammar, spelling and punctuation both verbally and in written formats.

·
Comply with all ethical and confidentiality
requirements.

Tax
analyst Job Description:

Responsibilities include:

The essential functions of this
role are:

·
Provide
technical and procedural assistance to taxpayers, taxpayer representatives,
other divisions within the agency, other state agencies.

·
Review
accounts and properly apply payments to taxpayer accounts as needed.

·
Conduct
extensive research to resolve complex issues related to payments and/or returns
for taxpayers, including research in DOR’s software and database applications
for unpaid/unfiled tax liabilities.

·
Review and
close files paid in full, dismissed, or discharged.

·
Create
billings/liabilities in DOR’s software and database applications according to
court orders. abates penalties and interest accordingly.

·
Assist with
evidence collection process in Investigations cases, including preparation of
documents to establish continuity of custody for items of evidence to ensure
that judicial requirements are met.

·
Complete
disclosure requests for confidential taxpayer information by performing a
thorough review of the request and analyzing the Department’s records.

The job profile is not designed to cover or contain a
comprehensive listing of activities, duties, or responsibilities that are
required of the employee. Other duties, responsibilities, and activities may
change or be assigned at any time.