IN-ICRC-Intake Specialist

March 16, 2026

Job Overview

  • Date Posted
    March 16, 2026
  • Expiration date
    March 20, 2026
  • Duration
    9 Months and 6 Days

Job Description

Job Description
Candidate provides timely, appropriate and professional responses to all public contact with the Commission. Intake/Case Control staff shall answer questions, makes referrals, draft complaints and forward calls to appropriate Commission staff. The Intake/Case Control staff serves as a professional staff memeber within the Commission and provides a front-line response to the public for questions and issues concerning the Commission. This position requires a strong level of organization as well as interpersonal skills, integrity and sound judgment. The candidate is privy to sensitive and highly confidential information and receives instructions for new and complex tasks.

Responsibilities include but are not limited to the following
• Respond to online inquiries regarding the filing of complaints
• Effectively interview potential Complainants
• Analyze and summarize information received from online inquiries
• Prepare investigative work case files for invetigations
• Send Notice of Complaints and interrogatories to relevant parties
• Provides excellent customer service, via telephone and in person
• Responsible for monthly reporting
• Analyze and apply relevant laws to establish jurisidiction over cases for ICRL enforcement areas
• May be responsible for drafting appropriate motions before the Commission, including, but not limited to administrative dismissals and default orders
• Research databases for correct contact information for relevant parties and witnesses
• Other duties as assigned

Preferred Experience
• Practical knowledge of the Indiana Civil Rights Law and Federal Civil Rights Laws
• Ability to interpret, analyze and apply the laws appropriately and relevantly to areas covered by the Civil Rights Law
• Ability to interpret and apply Commission policies and procedures as they relate to the charges of discrimination filed
• Interpersonal skills, especially when dealing with the public
• Detail orientated work ethic
• Strong organizational skills with the ability to manage various projects simultaneously
• Working knowledge of computers and Microsoft Office Suite
• Ability to type with speed and accuracy
• General knowledge of functions of other departments and agencies and their relationships to the intake/case control division
• Ability to communicate effectively and ability to establish cooperative work relationships

IN-ICRC-Intake Specialist

January 27, 2023
$0 - $0 / hour

Job Overview

  • Date Posted
    January 27, 2023
  • Offered Salary
    $0 - $0 / hour
  • Expiration date
    February 1, 2023
  • Job Status
    Open
  • Requisition ID
    702147
  • Working Type
    Onsite
  • Duration
    12 Months and 5 Days
  • Interview Type
    In person only
  • Work Address
    Indiana Civil Rights Commission 100 North Senate Avenue, Room N300 Indianapolis, IN 46204

Job Description

Job Description
Candidate provides timely, appropriate and professional responses to all public contact with the Commission. Intake/Case Control staff shall answer questions, makes referrals, draft complaints and forward calls to appropriate Commission staff. The Intake/Case Control staff serves as a professional staff memeber within the Commission and provides a front-line response to the public for questions and issues concerning the Commission. This position requires a strong level of organization as well as interpersonal skills, integrity and sound judgment. The candidate is privy to sensitive and highly confidential information and receives instructions for new and complex tasks.

Responsibilities include but are not limited to the following
• Respond to online inquiries regarding the filing of complaints
• Effectively interview potential Complainants
• Analyze and summarize information received from online inquiries
• Prepare investigative work case files for invetigations
• Send Notice of Complaints and interrogatories to relevant parties
• Provides excellent customer service, via telephone and in person
• Responsible for monthly reporting
• Analyze and apply relevant laws to establish jurisidiction over cases for ICRL enforcement areas
• May be responsible for drafting appropriate motions before the Commission, including, but not limited to administrative dismissals and default orders
• Research databases for correct contact information for relevant parties and witnesses
• Other duties as assigned

Preferred Experience
• Practical knowledge of the Indiana Civil Rights Law and Federal Civil Rights Laws
• Ability to interpret, analyze and apply the laws appropriately and relevantly to areas covered by the Civil Rights Law
• Ability to interpret and apply Commission policies and procedures as they relate to the charges of discrimination filed
• Interpersonal skills, especially when dealing with the public
• Detail orientated work ethic
• Strong organizational skills with the ability to manage various projects simultaneously
• Working knowledge of computers and Microsoft Office Suite
• Ability to type with speed and accuracy
• General knowledge of functions of other departments and agencies and their relationships to the intake/case control division
• Ability to communicate effectively and ability to establish cooperative work relationships

Responsibilities and required skills

HS diploma or GED required (0 years)
Associates or Bachelor's degree preferred (0 years)
Minimum 6 months of administrative experience (6 years)
Previous legal course work, paralegal type coursework (0 years)
Working knowledge of computers and Microsoft 365 (0 years)
Ability to effectively communicate, both orally and in writing (0 years)
Ability to interpret, analyze and apply the laws appropriately and relevantly to areas covered by the Civil Rights Law (0 years)
Ability to interpret and apply Commission policies and procedures as they relate to the charges of discrimination filed (0 years)
Strong organizational skills with the ability to manage various projects simultaneously (0 years)
Practical knowledge of the Indiana Civil Rights Law and Federal Civil Rights Laws (0 years)
Ability to type with speed and accuracy (0 years)