IT – 18B_Office of Information Technology_OIT – Client Technologies Specialist 1 – EOM Second Shift – 18B 20260220_11663

Job Description

Any candidate scheduled for a Teams interview must have a current screenshot picture uploaded onto the interview request page in dotStaff. Photo IDs/passport, etc. will NOT be accepted. This should be a current screenshot from an interaction with the vendor. This now must be uploaded BEFORE you can accept the interview request and cannot be edited after the interview is accepted. This will need to be added when you accept the interview. This MUST be uploaded as a PDF file. Vendors MUST be present at the beginning of the interview to validate their candidate. If they are NOT, the manager is encouraged to cancel the interview.

Max Bill Rate: $43.89
HireRight Package: Standard Package B, Global ID, & CJIS Fingerprints
Work Location: Hybrid. Will work remotely except every other Wednesday they will be required to work onsite in Augusta, ME. Will only consider candidates within an hour radius of Augusta.
Training Schedule: 8:00am to 5:00pm (hour lunch breaks) for first 3 to 5 weeks of training. During training they will still work remotely besides every other Wednesday as they will still be required to report onsite on those days.
Regular Work Schedule: 2nd Shift 3:00pm – 12:00am (hour lunch breaks), Tuesdays through Saturdays (with Sundays and Mondays off). Will work Nights, Weekends, and Holidays.
Bids can be over the Max Rate: No

Top 3 Skills:
1-3 years of desktop support experience.
Experience using ticketing systems.
Strong customer service skills.
Strong documentation experience.

Preferred:
Experience working with IBM mainframe.

Job Description:
The Specialist is knowledgeable on the usage and support of a collection of personal computer platforms (a range of laptops and desktops, both Windows and Mac) or technical architectures, and products that run on those platforms. The individual performs a full range of computer administration functions with minimal direction and/or technical support. The individual will install and configure system hardware, software, printers and verify network connectivity. The individual shall perform advanced troubleshooting and vendor technical liaison functions. The individual shall design and implement trouble shooting and correction plans, develop and coordinate user training programs and documenting all processes and procedures. The Specialists are responsible for collaborating with Technical Architecture Specialist, Functional Architects, Programmers and vendors to coordinate and enhance the use of the platform and facilitate migration to new versions of the platform.

Role Description:
Monitor IBM mainframe, Harris Radio towers, Network Nodes, CSN, CAWA, and the Teams email inbox watching for updates to the CSN & Assyst home page.
Assist in coordination of testing changes, upgrades and new software products, ensuring systems will operate correctly in current and future environment.
Make recommendations on functional and technical improvements to the environment.
Participate in performance and volume analysis and design.
Participate in performance improvement activities. Identify and apply potential improvements related to the environment for an application.
Provide accurate and complete answers to general use and environment questions in a timely manner.
Serve as the point of contact for technology support and services.
Serve as the point of integration between the business functions of the department and the technology requirements of the department.
Provide desktop computer support remotely.
Serve as a point of contact for communication and coordination of service outages.
Attend and participate in bi-weekly team and problem review meetings.
Manage the retirement and disposal of obsolete or broken computer equipment.
Coordinate the procurement and installation of new computer hardware and software.
Coordinate virus protection software programs within departments.
Understand the installation of software patches and upgrades.
Provide input to training and/or documentation materials regarding latest technical and functional design changes.
Ensure that all work is documented for future reference.
Follow quality standards.
Ensure effective and reliable backups are being performed.
Proactively address customer needs.
Communicate accurate and useful status updates.
Evaluate and/or recommend purchases of computers, network hardware, peripheral equipment, and software.
Investigate user problems, identify their source, determine possible solutions, test and implement solutions.
Install, configure, and maintain personal computers and other related equipment, devices, and systems adds or upgrades and configures modems, disk drives, CD ROMs, printers, and related equipment.
Assist in troubleshooting network issues, systems, and applications to identify and correct malfunctions and other operational difficulties.
Develop and conduct various training and instruction for system users.
Identify utilization patterns and their effect on operation/system availability and performance expectations.
Ability to work in a team environment.
Strong communication skills; both written and spoken.