IT – 18B_Office of Information Technology_OIT – Client Technologies Specialist 2 – Customer Service – 18B 20220217_7541

Job Description

~100% ON SITE, TRAVEL WITHIN 1 HOUR OF AUGUSTA IS REQUIRED~

JOB TITLE: Client Tech 2 – CTS2 (1 opening)
AGENCY: OIT
MAX BILL RATE: $41.40/hr.
BACKGROUND CHECK: Hire Right Package: B; Fingerprint Screen – Yes.
Client Technologies Specialist
The Specialist is knowledgeable on the usage and support of a collection of personal computer platforms (a range of laptops and desktops, both Windows and Mac) or technical architectures, and products that run on those platforms. The individual performs a full range of computer administration functions with minimal direction and/or technical support. The individual will install and configure system hardware, software, printers and verify network connectivity. The individual may perform advanced troubleshooting and vendor technical liaison functions.
Top 3 Skills:
Customer Service
Hardware/Software Troubleshooting
Self-Motivated/directed
CTS2
Years of Relevant Experience:
3+ years in desired environment Preferred Education: 4-year college degree or equivalent technical study
Role Description:
• Provide desktop computer support.
• Install, configure, and maintain personal computers and other related equipment, devices, and system adds or upgrades, disk drives, CD ROMs, printers, and related equipment.
• Evaluate and/or recommend purchases of computers, network hardware, peripheral equipment, and software;
• Investigate user problems, identify their source, determine possible solutions, test and implement solutions.
• Provide accurate and complete answers to general use and environment questions in a timely manner.
• Ensure that all work is documented for future reference.
• Follow quality standards.
• Serve as the point of contact for technology support and services.
• Coordinate the procurement and installation of new computer hardware and software.
• Understand the installation of software patches and upgrades.
• Proactively address customer needs.
• Communicate accurate and useful status updates.
• Assist in troubleshooting network issues, systems, and applications to identify and correct malfunctions and other operational difficulties.
• Serve as the point of integration between the business functions of the department and the technology requirements of the department.
• Serve as a point of contact for communication and coordination of service outages.
• Manage the retirement and disposal of obsolete or broken computer equipment.
• Attend and participate in bi-weekly team and problem review meetings.
• Ability to work in a team environment.
• Strong communication skills; both written and spoken.