NCDOR – Business Analyst- Junior

Job Description

Business Analyst

Role Overview

The Business
Analyst is responsible for identifying business needs and finding solutions to
business problems. This role serves as a liaison between subject matter experts
and stakeholders—such as program staff, IT teams, vendors, and leadership—to
gather, analyze, communicate, and validate requirements for changes to business
processes, operational policies, and information systems. Business Analysts
play a crucial role in ensuring that delivered solutions meet organizational
goals and user expectations.

Responsibilities

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Collaborates with program leadership, Program
Manager, and vendor teams to understand modernization objectives and strategic
goals.

§
Gathers,
documents, and validates business requirements, including functional and
non-functional requirements, for program systems and workflows, and ensures
traceability of requirements across the project lifecycle.

§
Conducts
business process modeling to support process improvement and system design.

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Develops
business cases, user stories, and use cases to support solution design, and
implementation, maintaining alignment with traceable business needs.

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Identifies
and maintains the inventory of business process related artifacts such as forms,
correspondence and reports.

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Facilitates
requirements workshops, interviews, and focus groups with stakeholders and
subject matter experts (SMEs).

§
Participates
in the development and review of solution designs to ensure business
requirements are met and traceable to system functionality.

§
Work with
Tax Schedule and Functional SMEs and owners to support the definition of user
roles and associated access

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Support user
acceptance testing (UAT), ensuring full traceability to documented
requirements.

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Tracks and manages changes to business
requirements throughout the project lifecycle, updating traceability artifacts
as needed.

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Supports
change management and training efforts by helping to develop documentation and
conducting stakeholder briefings or demos.

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Assists the Program Manager in ensuring business
alignment and benefits realization across all phases of the program.

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Provides analytical support to program leadership
and governance boards for decision making and risk and issue management,
helping assess the impact of changes on business processes.

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Analyzes and identifies impacts of changes to supporting documentation
such as standard operating procedures, desk instructions, training materials, and
knowledge articles.

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Works with data teams to define and validate
reporting requirements and ensure data accuracy.

Participation

§
This role is involved in the modernization program
on a full-time basis.

Knowledge, Skills, and Abilities (KSAs)

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Ability to proactively identify and manage
situations requiring complex communication for internal and/or external
audiences.

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Ability to influence the direction of projects.

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Ability to identify stakeholders and manage
communications to achieve consensus and collaboration

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Ability to exercise creative and critical
thinking in evaluating complex situations and developing solutions

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Ability to make recommendations on issues that
affect the direction of business systems and business processes.

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Ability to develop, monitor, and communicate
changes to project scope, project plans, timelines, status, issues, and risks
for complex projects.

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Ability to resolve more complex problems working
with senior management.

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Ability to exercise judgment and discretion in
establishing, applying, and interpreting policies and procedures.

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Ability to establish and maintain effective
working relationships with agency personnel, vendor staff, and external
stakeholders, when applicable.