Salesforce Technical SME
Date PostedJune 17, 2023
Offered Salary$0 - $0 / hour
Expiration dateJuly 11, 2025
Duration24 Months and 15 Days
Interview TypeEither Webcam or In Person
Work Address97 Pleasant StreetConcord NH 03301Can be worked either Hybrid or Fully Remote
A case assessment intake module for the State’s Comprehensive Child Welfare Information System (CCWIS) Application was created in 2019 through a combined effort between DOIT, DHHS, and an outside vendor. It has become clear that they need a third party technical advisor for the state to serve as the Salesforce SME/technical liaison with the business unit to interpret technical limitations and opportunities that the vendor for the system is providing and ensure the vendor is truly leading them in the best direction as well.
The Salesforce Technical SME in this role will advise the Project Manager and the Project Owner: Department of Health and Human Services (DHHS), Division of Children, Youth and Families (DCYF), Bureau of Information Services Manager (DCYF BIS Manager) on replacing multiple modules in the current Statewide Automated Child Welfare Information System (SACWIS) Power Builder platform with Comprehensive Child Welfare Information System (CCWIS) Modules in Salesforce. The Salesforce Technical SME will collaborate with the Department of Information Technology (DOIT), CCWIS Salesforce Contractor (Vendor), Independent Verification and Validation Contractor (IV&V Vendor), DCYF Stakeholders, and the Federal Administration for Children and Families (ACF) to create an application that meets DCYF needs.
The person in this role must have a solid Salesforce SME background – someone who has come up from development and moved into a true SME role with Salesforce – fully understanding the system’s capabilities and limits. Communication must be EXCEPTIONAL as they will be corresponding constantly with various agency stakeholders, multiple vendors, and various agency users/managers on a daily basis. They must be able to collaborate and interpret needs and requirements between various business entities with varying levels of technical understanding.
Responsibilities and required skills
Experience in a technical liaison role working/collaborating between multiple business entities w/varying levels of technical understanding (5 years)
Experience in a Salesforce Application SME role (4 years)
Experience with Salesforce Third Party integrations (2 years)
Agile Software Development Experience (3 years)
Statewide Automated Child Welfare Information System (SACWIS) or Comprehensive Child Welfare Information System (CCWIS) Experience (2 years)
Understanding of general technical infrastructure including Active Directory, Mobile Device apps in an enterprise environment, data storage, etc (0 years)
EXCEPTIONAL communication skills are required for this position. (0 years)